tag:status.officient.io,2005:/historyOfficient Status - Incident History2024-03-29T06:22:53+01:00Officienttag:status.officient.io,2005:Incident/200461162024-02-22T13:29:01+01:002024-02-22T13:29:01+01:00Chat unavailable - Intercom side<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>13:29</var> CET</small><br><strong>Resolved</strong> - Intercom appears to be operational again</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>10:21</var> CET</small><br><strong>Monitoring</strong> - Our provide for the chat system Intercom is experiencing issues, this results in our chat system not being available. Followup via https://www.intercomstatus.com/</p>tag:status.officient.io,2005:Incident/199840542024-02-22T13:19:37+01:002024-02-22T13:19:37+01:00Degraded imports performance & Self Service login issues<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>13:19</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>11:21</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>15:33</var> CET</small><br><strong>Investigating</strong> - After the recent security updates, some users are experiencing error messages when logging into Self Service, and there are problems importing calendar limits. Our team is working on a solution with the highest priority.</p>tag:status.officient.io,2005:Incident/198568932024-02-05T10:22:29+01:002024-02-05T10:22:29+01:00itsme signing unavailable<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>10:22</var> CET</small><br><strong>Resolved</strong> - The issues at Signicat have been resolved and itsme signing is availiable again.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>13:24</var> CET</small><br><strong>Identified</strong> - Signing contracts using itsme is unavailable due to downtime at our signing partner.</p>tag:status.officient.io,2005:Incident/198401392024-01-29T11:26:19+01:002024-01-29T11:26:19+01:00Officient Self Service unavailable in iPhone App Store<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>11:26</var> CET</small><br><strong>Resolved</strong> - The Self Service app is available in the iPhone app store again.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>19:55</var> CET</small><br><strong>Investigating</strong> - The Officient Self Service app is currently not available in the iPhone App Store. iPhone users that already have the app installed will not be affected.</p>tag:status.officient.io,2005:Incident/197952382024-01-26T19:47:51+01:002024-01-26T19:47:51+01:00Unstable email service<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>19:47</var> CET</small><br><strong>Resolved</strong> - This issue has been resolved. All emails should come through.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>11:12</var> CET</small><br><strong>Identified</strong> - We have identified the issue and looking into a fix.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>16:18</var> CET</small><br><strong>Investigating</strong> - Some emails triggered from the HR platform might not get delivered, our team is currently investigating the issue.</p>tag:status.officient.io,2005:Incident/188516752023-10-20T16:46:05+02:002023-10-20T16:46:05+02:00Nightly automatic syncs are not working properly<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>16:46</var> CEST</small><br><strong>Resolved</strong> - This incident is resolved. All syncs are operational again.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>10:43</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>13:46</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>12:13</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue. The nightly automatic syncs are currently not working. If any data needs to be imported from payroll provider to Officient, contact support@officient.io in order to run a manual import. Securex clients, please contact your Client Advisor.</p>tag:status.officient.io,2005:Incident/178893792023-07-24T14:12:12+02:002023-07-24T14:12:12+02:00Exact API - degraded performance<p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>14:12</var> CEST</small><br><strong>Resolved</strong> - Fallbacks should capture all import issues.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>19:55</var> CEST</small><br><strong>Monitoring</strong> - We have implemented fallbacks to be able to handle all imports.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>15:52</var> CEST</small><br><strong>Identified</strong> - The Exact API is experiencing issues, which results in slower connection to the Exact payroll engine.</p>tag:status.officient.io,2005:Incident/166592532023-03-30T09:14:36+02:002023-03-30T09:14:36+02:00Issues with updated Android app<p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>09:14</var> CEST</small><br><strong>Resolved</strong> - The updated app has been rolled out to all Android users and we haven't encountered any issues anymore.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>09:57</var> CEST</small><br><strong>Monitoring</strong> - We have identified the issue, pushed a fix and are phasing rollout of the updated app.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>09:07</var> CEST</small><br><strong>Investigating</strong> - We have released an update on the Android app, but encountered some issues. We are working on rolling back the update for affected users and looking into the issue with the new version.</p>tag:status.officient.io,2005:Incident/140728502023-03-27T09:48:30+02:002023-03-27T09:48:30+02:00nmbrs: push days off down<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>09:48</var> CEST</small><br><strong>Resolved</strong> - We have been able to resolve the issue and the Nmbrs days off push is up an running again!</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>11:31</var> CET</small><br><strong>Update</strong> - It turns out that the problem was not as widespread as we initially thought and only affected a small number of users.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>11:17</var> CET</small><br><strong>Investigating</strong> - Due to changes on nmbrs side, the push days off function in Officient is currently unavailable. We are currently in contact with nmbrs to get this resolved.</p>tag:status.officient.io,2005:Incident/97281802022-04-07T13:20:24+02:002022-04-07T13:20:24+02:00Servers HDI-WijHelpen offline<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>13:20</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>10:11</var> CEST</small><br><strong>Investigating</strong> - We got notified that servers of HDI-WijHelpen are currently down. Due to this, HDI-WijHelpen clients might be impacted. We are closely following this in order to resolve the issue.</p>tag:status.officient.io,2005:Incident/91831092022-01-28T18:49:17+01:002022-01-28T18:49:17+01:00Securex-Officient connection is down<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>18:49</var> CET</small><br><strong>Resolved</strong> - The incident at Securex is resolved. All the connections are restored and clients can login back to all the applications.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>15:03</var> CET</small><br><strong>Update</strong> - Problems are still occurring at Securex.<br />RSZ/ONSS has been informed about the network issues at Securex and the fact that it’s not possible to send out DIMONA declarations. Question had been raised to RSZ/ONSS to ignore possible lateness in this period. The callcenter will enter all received declarations manually on the website of RSZ/ONSS to avoid lateness as much as possible. We advise customer to register the declaration or contract as soon as everything is back online as normal.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>11:44</var> CET</small><br><strong>Update</strong> - Currently there are serious network issues at Securex IT partner NRB in Belgium. These issues impact several of NRB’s clients including Securex. The Securex websites, client portals are currently not accessible. It’s currently not clear when this problem will be resolved but Securex is closely following this up together with NRB and wil inform us with a concrete resolution timing as soon as possible.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>10:34</var> CET</small><br><strong>Identified</strong> - We were informed by our partner Securex that their network is down, this impacts the Securex-Officient connections (API's down). <br />Clients can not login with their Securex credentials to Officient, nor login to the Securex portal. No data is transferred to Securex for the moment, but is saved in Officient.</p>tag:status.officient.io,2005:Incident/80466282021-09-21T16:43:30+02:002021-09-21T16:43:30+02:00File upload issues<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>16:43</var> CEST</small><br><strong>Resolved</strong> - The issue with the uploading and displaying of files is resolved.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>16:12</var> CEST</small><br><strong>Identified</strong> - We are experiencing problems with file upload and display.</p>tag:status.officient.io,2005:Incident/65999052021-03-24T11:53:13+01:002021-03-24T11:53:13+01:00Server maintenance at Besox<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>11:53</var> CET</small><br><strong>Resolved</strong> - Communication with Besox is back online. Calendar pushes and data import run as expected.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>11:30</var> CET</small><br><strong>Monitoring</strong> - Due to server maintenance at Besox, calendar pushes and data imports might not go through.</p>tag:status.officient.io,2005:Incident/65377562021-03-16T11:41:22+01:002021-03-16T11:41:22+01:00Login problems with Microsoft Office 365<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>11:41</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>21:41</var> CET</small><br><strong>Identified</strong> - We did notice login problems with Microsoft Office 365, this also may impact your login to Officient if you use the Office 365 login. You can follow the status of the issue on this page of Microsoft https://status.office365.com/</p>tag:status.officient.io,2005:Incident/52274412020-10-01T19:15:59+02:002020-10-01T19:15:59+02:00Securex payroll engine integration is not available<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>19:15</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>17:33</var> CEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>17:33</var> CEST</small><br><strong>Identified</strong> - We are aware that the payroll engine of Securex is currently restarting, this impacts Officient as well. <br />This means no changes will get through to Securex for the moment.</p>tag:status.officient.io,2005:Incident/51750442020-09-25T10:02:35+02:002020-09-25T10:02:35+02:00SD Worx service down<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>10:02</var> CEST</small><br><strong>Resolved</strong> - The SD Worx service is back online, imports and pushes are possible again.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>09:56</var> CEST</small><br><strong>Investigating</strong> - Due to the SD Worx service being down, no imports or calendar pushes are possible for accounts that are connected to SD Worx Payroll or eBlox.</p>tag:status.officient.io,2005:Incident/50340702020-09-07T10:02:30+02:002020-09-07T10:02:30+02:00Login accespages not accessible<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>10:02</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>09:57</var> CEST</small><br><strong>Investigating</strong> - Currently, we are investigating why https://start.officient.io/ and the subdomains of parters are not responding. <br />We advise for now to login with https://app.officient.io/ or the subdomain of the company.</p>tag:status.officient.io,2005:Incident/39810612020-04-28T13:04:31+02:002020-04-28T13:04:31+02:00Slowed SD Worx integration<p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>13:04</var> CEST</small><br><strong>Resolved</strong> - We have added stability fixes will reduce the risk of failing pushes.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>10:52</var> CEST</small><br><strong>Identified</strong> - Due to heavy load at SD Worx, you might experience slower or failing calendar pushes. Do not hesitate to try again in case of a push failing.</p>tag:status.officient.io,2005:Incident/35764492020-02-17T16:26:24+01:002020-02-17T16:26:24+01:00Liantis import people down<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>16:26</var> CET</small><br><strong>Resolved</strong> - The Liantis integration is completely up and running again.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>14:38</var> CET</small><br><strong>Identified</strong> - Due to changes in Liantis, the import people function in Officient is currently unavaliable. We are currently working on a solution.</p>tag:status.officient.io,2005:Incident/35150462020-02-03T11:53:21+01:002020-02-03T11:53:21+01:00Help Center and chat function down<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>11:53</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>11:17</var> CET</small><br><strong>Identified</strong> - Our service provider Intercom is down, you can follow this on https://www.intercomstatus.com/. We are monitoring the situation closely. <br />This has no impact on the working of Officient, only the Help Center and support chat.</p>tag:status.officient.io,2005:Incident/35149582020-02-03T10:55:42+01:002020-02-03T10:55:42+01:00Support unavailable (chat & mail)<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>10:55</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>10:54</var> CET</small><br><strong>Update</strong> - The support chat and e-mail are available again!</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>10:45</var> CET</small><br><strong>Identified</strong> - Our service provider Intercom is down, you can follow this on https://www.intercomstatus.com/. We are monitoring the situation closely.<br />This has no impact on the workings of Officient, only the support chat and e-mail service.</p>tag:status.officient.io,2005:Incident/34403192020-01-17T16:35:19+01:002020-01-17T16:46:59+01:00Support unavailable (chat & mail)<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>16:35</var> CET</small><br><strong>Resolved</strong> - The support chat and e-mail are available again!</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>15:54</var> CET</small><br><strong>Investigating</strong> - Our service provider Intercom is down, you can follow this on https://www.intercomstatus.com/. We are monitoring the situation closely.<br />This has no impact on the workings of Officient, only the support chat and e-mail service.</p>tag:status.officient.io,2005:Incident/32537892019-11-25T18:03:55+01:002019-11-25T18:03:55+01:00SD Worx payroll integration is down<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>18:03</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>14:20</var> CET</small><br><strong>Identified</strong> - We have identified an issue that currently blocks the Officient- SD Worx integration. This issue impacts some but not all SD Worx payroll clients. It prevents pushing the calendar to SD Worx and importing new people from SD Worx. Our developers have identified the issue and are working on a solution.</p>tag:status.officient.io,2005:Incident/31514222019-10-29T16:55:15+01:002019-10-29T16:55:15+01:00SD Worx payroll integration is down for some clients<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>16:55</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>16:55</var> CET</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>13:19</var> CET</small><br><strong>Update</strong> - We have restored most of the functions of the SD Worx payroll integration, like pushing the calendar and importing people. Still not all functions (ex: importing days off limits) are restored, we are still working to have a complete fix.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>08:39</var> CET</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>13:08</var> CET</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>11:17</var> CET</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>09:57</var> CET</small><br><strong>Identified</strong> - We have identified an issue that currently blocks the Officient- SD Worx integration. This issue impacts some but not all SD Worx payroll clients. It prevents pushing the calendar to SD Worx and importing new people from SD Worx. Our developers have identified the issue and are working on a solution.</p>tag:status.officient.io,2005:Incident/31426502019-10-25T13:09:33+02:002019-10-25T13:09:33+02:00SD Worx payroll integration is down<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>13:09</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>09:50</var> CEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>09:40</var> CEST</small><br><strong>Identified</strong> - We have identified an issue that currently blocks the Officient- SD Worx integration. This issue currently prevents pushing the calendar to SD Worx and importing new people from SD Worx. Our developers have identified the issue and are working on a solution.</p>