Exact System Status

Exact Online - Error when printing sales order or processing sales invoice (Global)

Identified - The issue has been identified and we found out that the issue occurs when you print a sales order or process a sales invoice that includes items which do not have a sales price for the default currency of the company.

As a workaround, you can follow the following steps:
- Open the Price management tab of the item card
- Add a sales price in the default currency and save it
- Open the sales order or invoice, delete the sales order line or invoice line and add the item again
- Save the sales order or invoice

When you have followed these steps, it is possible to print the order or process the invoice without encountering unexpected error messages. In the meantime, we are working on a structural fix. As soon as an update is available we will update this page. Our apologies for the inconvenience.
May 14, 2025 - 14:20 CEST

Investigating - You may get one of the following errors when printing sales orders or generating sales invoices:

- Can't read data
- Invoice lines cannot be consolidated using 'NoConsolidate’. At least one of the lines will result in a quantity 0'.

We are investigating the issue. Once more information is available, we will update this page. Our apologies for the inconvenience.
May 12, 2025 - 09:30 CEST

Exact Multivers - Font size small after AVD migration (NL)

Update - We are continuing to investigate this issue. Until the issue is resolved we recommend to have a look at the workarounds mentioned under the frequently asked questions listed on our support portal.
May 14, 2025 - 09:23 CEST

Investigating - You may experience having a smaller font size in Multivers Online when you are migrated to AVD. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Apr 24, 2025 - 10:57 CEST

Exact Online Collaboration - Withdrawals and forced approvals of income tax returns go to wrong email addresses (NL)

Investigating - You may experience issues when withdraw declarations or force approvals of income tax returns. emails are sent to wrong email addresses. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
May 12, 2025 - 17:03 CEST

Exact Globe+ – Not possible to send E-invoices via Peppol using an OIN Number.

Identified - This issue is identified and we are working on a fix.
May 13, 2025 - 09:44 CEST

Update - We are continuing to investigate this issue.
May 12, 2025 - 08:34 CEST

Investigating - It is currently not possible to send E-invoices via Peppol using an OIN number for the recipient. This issue is occurring for both Exact Globe Next and Exact Globe+. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
May 12, 2025 - 08:33 CEST

Exact Online Premium - Not able to delete rejected EC Sales list (NL)

Identified - This issue is identified and we are working on a fix. Please reach out to our Support department in case you are still experiencing this issue. We will update this page as soon as more information is available. Our apologies for the inconvenience.
Apr 30, 2025 - 16:26 CEST

Investigating - You may experience issues when deleting a rejected EC Sales list (Opgaaf ICP). When deleting a rejected EC Sales list, you can get an error message saying that the return is being send and that you're not able to delete the return anymore. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
Apr 30, 2025 - 13:54 CEST

Exact Reeleezee - Cashr remittances not transferred to Exact Online (NL)

Investigating - You may experience an issue where remittances from Cashr are not being transferred to Exact Online. Since the afternoon of April 3, 2025, no cash register data has been posted, despite an active OAuth connection. This may result in missing financial entries in Exact Online.
We recommend to re-registering the OAuth connection between Cashr and Exact Online, which may restore the data transfer. If not, please wait for further updates. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
May 08, 2025 - 12:22 CEST

Exact Online Premium - Performance issues Exact Online Premium (Global)

Investigating - You may currently experience performance issues in your Exact Online Premium environment. We are investigating this issue. As soon as an update is available we will update this page. Our apologies for the inconvenience.
May 12, 2025 - 10:23 CEST

Exact Reeleezee - Incorrect balances transferred during Reeleezee to Exact Online conversion (NL)

Identified - You may experience an issue when doing a conversion from Reeleezee to Exact Online. When exporting financial data from a prior period (e.g., January 2025), the system incorrectly transfers end balances from the current period (e.g., May 2025) to Exact Online. This may result in incorrect financial data being reflected in Exact Online if an earlier export period is selected.
Until the issue is resolved, we recommend verifying the exported balances in Exact Online against the intended period in Reeleezee and avoiding exports for periods prior to the current one.
We are working on a fix. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
May 07, 2025 - 16:26 CEST

Exact Online Payroll – Ploegentoeslag in M&T CLA’s is too low in the pensionbase when there is a PTF (NL)

Identified - In the M&T employment conditions groups (Exact ECG codes NL-1201 until NL-1207) the part of the pensionbase that is the ploegentoeslag comes out too low when there is a PTF. We are working on a solution. Our apologies for the inconvenience.
Apr 29, 2025 - 15:42 CEST

Exact Online Payroll – ANW-hiaat ruling does not lower the taxable income in Bouwmaterialen (NL)

Identified - In employment conditions group NL-4102 - CAO Bouwmaterialen, Handel in- the component 4102-025 ANW-hiaat regeling (vrijwillig) does not deduct the taxable income on the payroll slip. We are working on a solution. Our apologies for the inconvenience.
Apr 29, 2025 - 15:42 CEST

Exact Online Payroll – Pensionbase too high when paid parental leave is calculated in Bouw & Infra – bouw (NL)

Identified - In employment conditions group NL-0301A - CAO Bouw & Infra – bouw the calculated pensionbase is too high when paid parental leave is also calculated. We are working on a solution. Our apologies for the inconvenience.
Apr 29, 2025 - 15:41 CEST

Exact Multivers - Printers not visible or do not work correctly (NL)

Investigating - You may experience that you are not able to see your printers in Multivers Online when you are migrated to AVD. You may also experience that the redirecting of print jobs to a certain printer tray is not working properly. We are investigating these issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Apr 24, 2025 - 10:43 CEST

Exact Online Limited Impact

Exact Online Premium Limited Impact

Exact Online Fiscaal Operational

Exact Online Jaarrekening Operational

Exact Online Collaboration Limited Impact

Exact Online Project Management Operational

Exact Online Bouw Operational

Exact Cloud Services Operational

Exact Globe+ Limited Impact

Exact Globe Next Operational

Exact Synergy Operational

Exact Financials Operational

Exact Proquro Operational

Exact SRXP Operational

Exact Consolidatie Operational

Exact Boekhoud Gemak Operational

Exact HR & Salaris Gemak Operational

Exact Multivers Limited Impact

Exact Kantoor Gemak / PM 365 Operational

Exact Reeleezee Limited Impact

Exact Winbooks Operational

Exact Officient Operational

Exact Venice Operational

Exact API Operational

Bank links / PSD2 Operational

Customer Support Department Operational

Operational

Limited Impact

Major Impact

Outage

Maintenance

Past Incidents

May 14, 2025

All products - Unable to use Exact PSD2 for Rabobank or Rabo BoekhoudKoppeling bank link to receive transactions or send payments (NL)

Resolved - This issue has been resolved. You are able to use your Exact PSD2 for Rabobank or Rabo BoekhoudKoppeling bank link to receive transactions or send payments again. Our apologies for the inconvenience.
May 14, 11:07 CEST

Identified - Currently, it is not possible to use your Exact PSD2 for Rabobank or Rabo BoekhoudKoppeling bank link to receive transactions or send payments. Rabobank is working hard to solve the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.
May 14, 09:36 CEST

May 13, 2025

Exact Online Fiscaal - Not possible to send Service Message Assessments (SBA) (NL)

Resolved - The issue has been resolved. Our apologies for the inconvenience.
May 13, 10:20 CEST

Investigating - It is currently not possible to sent Service Message Assessments (SBA) to customers. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
May 12, 08:56 CEST

Exact Online Jaarrekening - No data is sent through the link between Audition and Multivers (NL)

Resolved - The issue has been resolved with the new file update for Audition. You can find the new version of Audition on support.exact.com. Our apologies for the inconvenience.
May 13, 10:02 CEST

Update - The issue has been identified and we are currently working on a fix. This page will be updated as soon as more information is available.
Apr 30, 08:54 CEST

Update - We are continuing to work on a fix for this issue.
Apr 18, 09:03 CEST

Identified - We are experiencing an issue in which no data is sent through the link between Audition and Multivers version 12.3.1.9. We have identified the cause of this issue and are working on a fix. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Apr 16, 17:01 CEST

Exact Online Fiscaal - Not possible to create a digital objection without the administrator role (NL)

Resolved - The issue has been resolved. Our apologies for the inconvenience.
May 13, 09:00 CEST

Investigating - Currently you may receive a no rights message when creating a digital objection without the administrator role. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
May 9, 12:13 CEST

May 12, 2025

Exact Online - Delay in Webhook messages (NL and Premium)

Resolved - The issue has been resolved. Our apologies for the inconvenience.
May 12, 10:51 CEST

Update - We are continuing to work on a fix for this issue.
May 9, 10:13 CEST

Identified - You might experience a delay in Webhook messages via API links. We have identified this issue and we are working on a fix to solve the issue. We will update this page as soon as more information is available. Our apologies for the inconvenience.
May 7, 11:11 CEST

Exact Online - Not able to convert from an Exact Product to Exact Online (BE/NL)

Resolved - The issue has been resolved. Conversions started between May 8, 2025 and May 12, 2025 must be restarted. Our apologies for the inconvenience.
May 12, 10:35 CEST

Identified - The issue has been identified and we are currently working on a fix.
May 9, 09:09 CEST

Investigating - It is currently not possible to convert from other Exact products to Exact Online. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
May 8, 14:13 CEST

Digitale Factuur - Log in not possible (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
May 12, 09:26 CEST

Investigating - Currently it is not possible to log into digitale factuur. The website will not connect. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
May 9, 12:53 CEST

Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and Exact Online (NL)

Resolved - This issue has been resolved. Changes made and invoices entered during this period will be automatically synchronized again. Our apologies for the inconvenience.
May 12, 09:09 CEST

Identified - We are experiencing an issue in which no data is synchronized between Exact Online Bouw and Exact Online. We have identified the cause of this issue and are working on a fix. We will update this page as soon as there is more information available. Our apologies for the inconvenience.
May 9, 11:00 CEST

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

Exact Online Premium - Flex extension header fields for Sales orders, Purchase orders and Sales invoices not visible (Global)

Resolved - This incident has been resolved and all extension fields for the header of Sales orders, Sales invoices and Purchase orders are visible again. Our apologies for the inconvenience.
May 9, 09:08 CEST

Identified - This issue has been identified and we are working on a fix to solve this issue. We also found out that this issue affects extension fields for the header of Sales invoices as well. We will update this page as soon as more information is available. Our apologies for the inconvenience.
May 7, 14:25 CEST

Investigating - You may experience that installed extension fields for the Sales order and Purchase order header are not visible. The data for these extension fields are still saved in your company. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
May 7, 11:29 CEST

Exact BoekhoudGemak – Bank payment files are not generated and downloaded (NL)

Resolved - The issues with generating bank files have been solved with an update for Boekhoud Gemak. You are now able to create bank files again. Our apologies for the inconvenience.
May 9, 09:00 CEST

Investigating - It is currently not possible to generate a bank payment file in BoekhoudGemak. We are working on a solution. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
May 7, 16:22 CEST

May 8, 2025

Exact Online - Missing VAT codes (UK)

Resolved - The issue has been resolved. You need to adjust the affected transactions using the steps below. If you have further questions about this issue, please contact our support department. Our apologies for the inconvenience.
May 8, 08:45 CEST

Update - All entries where an incorrect VAT percentage is used, need to be corrected. You can read more about the steps you need to take in Correct entries with unintentionally changed VAT percentages.
Apr 16, 15:33 CEST

Update - All processed invoices with a source other than subscriptions need to be credited manually. You can read more about the steps you need to take in Correct invoices with unintentionally changed VAT percentages.

The document linked above will be updated with the steps for invoices generated from subscriptions later.
Apr 11, 13:14 CEST

Update - A fix has been implemented to prevent this issue from happening again.

Please know this communication is for UK only:

This issue has affected quotations, sales- and purchase invoices, sales- and purchase orders, (fixed) entries and subscriptions in Exact Online, which were created between the 2nd of April at 04:00 CEST and the 3rd of April 18:00 CEST.

You can check whether your administration is affected through the following methods. It is advised to start checking the unprocessed sales invoices.

For transactions that have not yet been processed:
1. Go to the respective overviews:
- sales invoices,
- purchase invoices,
- quotations,
- sales orders,
- purchase orders,
- subscriptions,
- fixed entries
- and entries.
2. Select the filter ‘Status: open’ on the tab ‘List’. When available set filter ‘date’ to include the possibly affected entries. For an orderly overview, set the narrowest date range possible.
3. Open the entries one by one and check the VAT percentages and VAT amounts. Check these entries line by line including possible charges. To correct the VAT percentages and/or VAT amount, re-enter the VAT code and the VAT will be recalculated.
4. Save the edited entry.

For the invoices that have been processed (including but not limited to printed invoices, invoices sent from a sales order and invoices sent via e-mail):
1. Go to the invoice history through [sales > invoices > history].
2. Set filter ‘invoice date’ to include the possibly affected invoices/orders. For an orderly overview, set the narrowest date range possible.
3. Open the processed invoice(s) one by one and check the VAT percentages and VAT amounts.
4. If incorrect VAT percentage and/or VAT amounts are used, create a credit invoice and process these.
5. Recreate the credited invoices and process these as well.

For all other financial entries:
1. Go to [Financial > VAT > VAT checklist].
2. Set filter date to include the possibly affected entries. For an orderly overview, set the narrowest date range possible.
3. Select the filter ‘Show only deviating VAT percentages’.
4. Open the entries one by one and check the VAT percentages and VAT amounts line by line. To correct the VAT percentages and/or VAT amount, re-enter the VAT code and the VAT will be recalculated

Our apologies for the inconvenience.
Apr 7, 09:10 CEST

Update - A fix has being implemented and your VAT percentages of the VAT codes are set up correctly again. You can create invoices, entries and sales- and purchase orders again. It is possible that entries, invoices, sales- and purchase orders, created between the 2nd of April at 04:00 CEST and the 3rd of April 18:00 CEST may contain incorrect VAT codes, percentages, and amounts. Please await further communication regarding the affected entries.
Apr 4, 13:19 CEST

Monitoring - A fix has been implemented and we are monitoring the results
Apr 3, 17:27 CEST

Investigating - You may experience missing VAT codes in the masterdata and no VAT amount calculated in entries, invoices, sales- and purchase orders. We are investigating this issue. Please refrain yourself from creating invoices, entries and sales- and purchase orders. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Apr 3, 10:52 CEST

Exact Online Premium - Performance issues in Exact Online Premium (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
May 8, 08:28 CEST

Update - We are continuing to monitor for any further issues.
May 7, 07:04 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 07:04 CEST

Investigating - You may experience performance issues via different menupaths in Exact Online Premium. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
May 6, 11:58 CEST

May 7, 2025

Exact Online Premium - Not able to create VAT returns (BE Premium)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
May 7, 15:59 CEST

Investigating - It is currently not possible to create VAT returns. We are investigating this issue. The VAT amounts can still be viewed via [Financial > Taxes > VAT overview]. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
May 6, 16:51 CEST

Exact Reeleezee - VAT and ICP declarations give timeout error (NL)

Resolved - The issue has been resolved. Our apologies for the inconvenience.
May 7, 12:55 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 12:02 CEST

Identified - Due to connection issues with Digipoort, you may experience that submitted declarations get an error and are rejected, while they are accepted when the automated process retries to submit the declarations. We are working on a solution to improve the process to prevent rejection. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Apr 24, 16:32 CEST

Exact API - Not possible to retrieve data using sync/manufacturing/BillingOfMaterialVersions (NL)

Resolved - The issue has been resolved. It is possible again to retrieve data using sync/manufacturing/BillingOfMaterialVersions. Our apologies for the inconvenience.
May 7, 11:44 CEST

Identified - The issue has been identified and we are currently working on a fix.
Apr 29, 11:48 CEST

Investigating - It is not possible to retrieve data using sync/manufacturing/BillingOfMaterialVersions. We are investigating the issue. As soon as an update becomes available we will update this page. Our apologies for the inconvenience
Apr 28, 18:43 CEST

Exact Online Payroll - Senior citizen scheme contribution not calculated for special rate in Groen, Grond & Infrastructuur (NL)

Resolved - The issues in the calculation have been fixed. Our apologies for the inconvenience.
May 7, 10:31 CEST

Investigating - In employment conditions group NL-0105 Groen, Grond & Infrastructuur the senior citizen scheme contribution (Bijdrage seniorenregeling) is not calculated over special rate in the first period of the payroll year. We are working on a solution. Our apologies for the inconvenience.
Mar 28, 09:10 CET

Exact Online Payroll - Unpaid leave doesn't lower pension base in Apotheken (NL)

Resolved - The issues in the calculation have been fixed. Our apologies for the inconvenience.
May 7, 10:30 CEST

Investigating - In employment conditions group NL-3512 Apotheken, unpaid leave wrongly doesn't lower the pension base. We are working on a solution. Our apologies for the inconvenience.
Mar 26, 09:52 CET

Exact Online Payroll - HOP premium calculation not calculated under 18 and with a wrong employer base.

Resolved - The issues in the calculation of the HOP premium have been fixed. Our apologies for the inconvenience.
May 7, 10:12 CEST

Identified - In employment conditions group NL-3301 - CAO Horeca- en Aanverwante Bedrijf the components 3301-023 HOP-premie werkgever and 3301-022 HOP-premie are not calculated for employees under 18. The 3301-023 HOP-premie werkgever also calculates over a wrong base value. We are working on a solution. Our apologies for the inconvenience.
Apr 22, 16:34 CEST

May 6, 2025

Exact HR & SalarisGemak - Error message printing periodenvergelijking (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
May 6, 15:22 CEST

Identified - If you want to print a 'Periodenvergelijking' via [Taken > Afdrukken > Controle > Periodenvergelijking] you will get the error message ‘Foutcode 0X112F’ and be logged out of the back office. Please contact our Support department trough a Support case and include your user number. We are working on a solution. Our apologies for the inconvenience.
Apr 17, 14:30 CEST

Audition – Not able to create XBRL files (NL)

Resolved - The issue has been resolved. Our apologies for the inconvenience.
May 6, 13:11 CEST

Update - We are continuing to investigate this issue.
May 6, 09:36 CEST

Investigating - You may experience error messages when creating XBRL files in Audition. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
May 6, 09:36 CEST

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025

Exact Online - VAT percentages of the VAT codes have been unexpectedly changed (NL/Premium)

Update - A fix has been implemented to prevent this issue from happening again.

This issue has affected quotations, sales- and purchase invoices, sales- and purchase orders, (fixed) entries and subscriptions in Exact Online, which were created between 4.00 and 10:30 CEST on the 2nd of April and for the Premium Editions of Exact Online as well between 17.00 CEST 2 April till 9.45 CEST 3 April.

You can check whether your administration is affected through the following methods. It is advised to start checking the unprocessed sales invoices.

For transactions that have not yet been processed:
1. Go to the respective overviews:
- sales invoices,
- purchase invoices,
- quotations,
- sales orders,
- purchase orders,
- subscriptions,
- fixed entries
- and entries.
2. Select the filter ‘Status: open’ on the tab ‘List’. When available set filter ‘date’ to include the possibly affected entries. For an orderly overview, set the narrowest date range possible.
3. Open the entries one by one and check the VAT percentages and VAT amounts. Check these entries line by line including possible charges. To correct the VAT percentages and/or VAT amount, re-enter the VAT code and the VAT will be recalculated.
4. Save the edited entry.

For the invoices that have been processed (including but not limited to printed invoices, invoices sent from a sales order and invoices sent via e-mail):
1. Go to the invoice history through [sales > invoices > history].
2. Set filter ‘invoice date’ to include the possibly affected invoices/orders. For an orderly overview, set the narrowest date range possible.
3. Open the processed invoice(s) one by one and check the VAT percentages and VAT amounts.
4. If incorrect VAT percentage and/or VAT amounts are used, create a credit invoice and process these.
5. Recreate the credited invoices and process these as well.

For all other financial entries:
1. Go to [Financial > VAT > VAT checklist].
2. Set filter date to include the possibly affected entries. For an orderly overview, set the narrowest date range possible.
3. Select the filter ‘Show only deviating VAT percentages’.
4. Open the entries one by one and check the VAT percentages and VAT amounts line by line. To correct the VAT percentages and/or VAT amount, re-enter the VAT code and the VAT will be recalculated

Our apologies for the inconvenience.
Apr 3, 17:33 CEST

Update - A fix has been implemented to prevent this issue from happening again. This page will be updated with instructions about the affected entries as soon as more information is available.
Apr 3, 17:27 CEST

Update - After further investigation the Premium packages were also affected by this issue during 17.00 CEST 2 April till 9.45 CEST 3 April. Please await further communication regarding the affected entries.
Apr 3, 11:16 CEST

Monitoring - A fix has being implemented and your VAT percentages of the VAT codes are set up correctly again. You can create invoices, entries and sales- and purchase orders again. It is possible that entries, invoices, sales- and purchase orders, created btween 4.00 and 10:30 CEST on the 2nd of April, contain incorrect VAT codes, percentages, and amounts. Please await further communication regarding the affected entries.
Apr 2, 11:01 CEST

Identified - The issue has been identified and we are currently working on a fix. Please still refrain yourself from creating invoices, entries and sales- and purchase orders.
Apr 2, 10:03 CEST

Update - We are still investigating this issue. Please refrain yourself from creating invoices, entries and sales- and purchase orders.
Apr 2, 09:08 CEST

Investigating - You may experience that your VAT percentages of the VAT codes have been unexpectedly changed. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Apr 2, 07:57 CEST

Exact Online - Not subscribed for PEPPOL while verification completed (BE)

Resolved - This issue has been resolved. To see your current status of your registration you can take the following steps: Company name > Settings > Electronic invoices > Peppol registration > Registration status. Our apologies for the inconvenience.
May 1, 13:32 CEST

Identified - The issue has been identified and we are currently working on a fix.
Apr 28, 09:36 CEST

Investigating - You may experience that you are not subscribed for PEPPOL while your company and bank account are verified completely. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Apr 28, 09:36 CEST

Apr 30, 2025