Exact Online - Error from ItsMe link from PEPPOL registration mail (BE)
Investigating - When sending mails to a company representative for them to verify the PEPPOL registration by ItsMe , the link attached is incomplete causing an error message. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
Jun 06, 2025 - 10:04 CEST
Exact Online - Pop-up with outstanding items when editing a bank statement (Global)
Identified - You may get a pop-up with outstanding items when editing a bank statement. If you use tab or click on the field for 'Amount' a pop-up is shown with outstanding items, even though a G/L account is used which is not of the type Debtor/Creditor or the selected G/L account does not have the setting 'Matching' enabled. We have identified this issue and are currently working on a fix. Our apologies for the inconvenience.
Jun 06, 2025 - 11:04 CEST
Exact Online - Missing CODA statements (BE)
Update - Codabox reports that the delay for other banks than BNP has been solved and that these statements are delivered. Codabox is currently investigating the issue with regards to the statements for BNP.
Jun 05, 2025 - 09:52 CEST
Update - Codabox reports that not only BNP is delayed. All statements to Exact Online suffer from the delay.
Jun 04, 2025 - 12:39 CEST
Investigating - You may experience a delay in the Cobabox bank statements for BNP. Codabox is currently investigating this issue. Our apologies for the inconvenience.
Jun 04, 2025 - 09:09 CEST
Exact Globe+ - Scansys Imagecapture SDK link to Exact Globe+ can create incomplete entries.
Investigating - When an entry creation via the Scansys Imagecapture SDK link to Exact Globe+ fails, it can occur that not all data is removed properly. An incomplete entry will then remain in the administration. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jun 04, 2025 - 12:05 CEST
Exact Online Jaarrekening - No data is sent through the link between Audition and Multivers (NL)
Identified - We are experiencing an issue in which no data is sent through the link between Audition and Multivers version 12.3.1.9. We have identified the cause of this issue and are working on a fix. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
May 30, 2025 - 10:57 CEST
Exact Multivers - Multivers freezes or closes after logging in (NL)
Investigating - You may experience Multivers Online freezing or closing within a minute after starting the application. This only occurs with users who have been migrated to Azure Virtual Desktop. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
May 23, 2025 - 13:25 CEST
Exact Online Premium - Not able to delete rejected EC Sales list (NL)
Update - We are continuing to work on a fix for this issue. Please reach out to our Support department in case you are still experiencing this issue. We will update this page as soon as more information is available. Our apologies for the inconvenience.
May 20, 2025 - 09:39 CEST
Identified - This issue is identified and we are working on a fix. Please reach out to our Support department in case you are still experiencing this issue. We will update this page as soon as more information is available. Our apologies for the inconvenience.
Apr 30, 2025 - 16:26 CEST
Investigating - You may experience issues when deleting a rejected EC Sales list (Opgaaf ICP). When deleting a rejected EC Sales list, you can get an error message saying that the return is being send and that you're not able to delete the return anymore. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
Apr 30, 2025 - 13:54 CEST
Exact Online Payroll – Ploegentoeslag in M&T CLA’s is too low in the pensionbase when there is a PTF (NL)
Identified - In the M&T employment conditions groups (Exact ECG codes NL-1201 until NL-1207) the part of the pensionbase that is the ploegentoeslag comes out too low when there is a PTF. We are working on a solution. Our apologies for the inconvenience.
Apr 29, 2025 - 15:42 CEST
Exact Multivers - Printers not visible or do not work correctly (NL)
Investigating - You may experience that you are not able to see your printers in Multivers Online when you are migrated to AVD. You may also experience that the redirecting of print jobs to a certain printer tray is not working properly. We are investigating these issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Apr 24, 2025 - 10:43 CEST
Exact Online Limited Impact
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Exact Online Fiscaal Operational
Exact Online Jaarrekening Limited Impact
Exact Online Collaboration Operational
Exact Online Project Management Operational
Exact Online Bouw Operational
Exact Cloud Services Operational
Exact Globe+ Limited Impact
Exact Globe Next Operational
Exact Synergy Operational
Exact Financials Operational
Exact Proquro Operational
Exact SRXP Operational
Exact Consolidatie Operational
Exact Boekhoud Gemak Operational
Exact HR & Salaris Gemak Operational
Exact Multivers Limited Impact
Exact Kantoor Gemak / PM 365 Operational
Exact Reeleezee Operational
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Exact Officient Operational
Exact Venice Operational
Exact API Operational
Bank links / PSD2 Limited Impact
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Maintenance

Scheduled Maintenance

Exact Online Jaarrekening & Fiscaal - Maintenance on 07-06-2025 between 21:00 - 00:00 CEST Jun 7, 2025 21:00 - Jun 8, 2025 00:00 CEST

You may experience reduced performance on June 7th between 21:00 CEST and 00:00 CEST due to scheduled maintenance. Our apologies for the inconvenience.
Posted on Jun 02, 2025 - 11:14 CEST
Jun 7, 2025

No incidents reported today.

Jun 6, 2025

Unresolved incidents: Exact Online - Pop-up with outstanding items when editing a bank statement (Global), Exact Online - Error from ItsMe link from PEPPOL registration mail (BE).

Jun 5, 2025
Exact Online Fiscaal - Declarations cannot be sent for approval (NL)
Resolved - This issue has been resolved. You are able to submit the declaration to the client for approval again. Our apologies for the inconvenience.
Jun 5, 20:39 CEST
Investigating - You may be experiencing an issue with the approval submission of your declaration. When you want to submit the declaration to the client for approval, the send button is grayed out. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
Jun 5, 09:36 CEST
Exact Online - Stock positions overview shows all suppliers as main supplier (Global)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Jun 5, 16:34 CEST
Investigating - You may experience that multiple suppliers are indicated as your main supplier for the same items on the overview of your stock positions. We are currently investigating this issue. Our apologies for the inconvenience.
Jun 3, 09:57 CEST
Exact Online - Missing fields for creating/editing accounts and contactpersons (Global)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Jun 5, 16:33 CEST
Investigating - You may experience not being able to add fields to the account- and contact card because they are not visible in the Customise|Maintenance screen. You can work around the issue by clicking on the Tool > Customise > Select the Template setting to 'Company' and reset the screen. We are investigating the issue. Our apologies for the inconvenience.
Jun 3, 11:05 CEST
Exact Online - Amounts entered change automatically when entering them in Maintenance | Item by warehouse (Global)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Jun 5, 14:10 CEST
Identified - When entering amounts in Maintenance | Item by warehouse the amounts are automatically changed. The issue has been identified and we are working on a fix. Workaround: Go to user settings and change the number format. Avoid using number formats that end with ',00'. Our apologies for the inconvenience.
Jun 4, 12:35 CEST
Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and Exact Online (NL/BE)
Resolved - This issue has been resolved. Changes made and invoices entered during this period will be automatically synchronized again. Our apologies for the inconvenience.
Jun 5, 12:24 CEST
Investigating - We are experiencing an issue in which no data is synchronized between Exact Online Bouw and Exact Online. We are investigating the issue. Once more information is available, we will update this page. Our apologies for the inconvenience.
Jun 5, 11:38 CEST
Jun 4, 2025
Exact Online Fiscaal - Not possible to create a digital objection (NL)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Jun 4, 16:32 CEST
Update - The issue has been resolved. Our apologies for the inconvenience.
Jun 4, 16:31 CEST
Update - We are continuing to work on a fix for this issue.
Jun 3, 15:33 CEST
Update - This issue is identified and we are working on a fix. If you open the objection, you can send the objection via the sending page. We will update this page as soon as more information is available. Our apologies for the inconvenience.
May 26, 10:08 CEST
Identified - The issue has been identified and a fix is being implemented.
May 22, 09:06 CEST
Investigating - Currently you may receive a no rights message when creating a digital objection. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
May 19, 14:59 CEST
Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and Exact Online (NL/BE)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Jun 4, 13:07 CEST
Investigating - We are experiencing an issue in which no data is synchronized between Exact Online Bouw and Exact Online. We are investigating the issue. Once more information is available, we will update this page. Our apologies for the inconvenience.
Jun 4, 12:40 CEST
Exact Online - Codabox issues for BNP, Crelan & KBC (BE)
Resolved - This issue has been resolved. our apologies for the inconvenience.
Jun 4, 08:39 CEST
Investigating - You may experience a delay in the Cobabox bank statements for BNP, Crelan & KBC. Codabox is currently investigating this issue. Our apologies for the inconvenience.
Jun 3, 09:39 CEST
Exact Multivers Online – Printers not visible in Multivers Online (NL)
Resolved - The issue has been resolved. Printers are now visible in Multivers Online again. Our apologies for the inconvenience.
Jun 4, 06:58 CEST
Identified - You may experience that you are not able to see your local printers when you want to print from Multivers Online. We have identified the issue and we are working on a solution. We will update this page as soon as more information is available. Our apologies for the inconvenience.
May 27, 10:24 CEST
Jun 3, 2025
Exact Online Fiscaal - Double initials in the client overview (NL)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Jun 3, 15:32 CEST
Investigating - You may experience double initials in the client overview. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
Jun 3, 10:43 CEST
Exact Online Payroll – ANW-hiaat ruling does not lower the taxable income in Bouwmaterialen (NL)
Resolved - The issues in the calculation have been fixed. To calculate retroactively with the correct calculation, create a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next payroll calculation. Our apologies for the inconvenience.
Jun 3, 10:05 CEST
Identified - In employment conditions group NL-4102 - CAO Bouwmaterialen, Handel in- the component 4102-025 ANW-hiaat regeling (vrijwillig) does not deduct the taxable income on the payroll slip. We are working on a solution. Our apologies for the inconvenience.
Apr 29, 15:42 CEST
Exact Online Payroll – Pensionbase too high when paid parental leave is calculated in Bouw & Infra – bouw (NL)
Resolved - The issues in the calculation have been fixed. To calculate retroactively with the correct calculation, create a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next payroll calculation. Our apologies for the inconvenience.
Jun 3, 10:04 CEST
Identified - In employment conditions group NL-0301A - CAO Bouw & Infra – bouw the calculated pensionbase is too high when paid parental leave is also calculated. We are working on a solution. Our apologies for the inconvenience.
Apr 29, 15:41 CEST
Exact Multivers - Font size small after AVD migration (NL)
Resolved - The issue has been resolved. The font size should be back to normal. Please reach out to our Support department in case you are still experiencing this issue. Our apologies for the inconvenience.
Jun 3, 09:57 CEST
Update - We are continuing to investigate this issue. Until the issue is resolved we recommend to have a look at the workarounds mentioned under the frequently asked questions listed on our support portal.
May 14, 09:23 CEST
Investigating - You may experience having a smaller font size in Multivers Online when you are migrated to AVD. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Apr 24, 10:57 CEST
Jun 2, 2025
Exact online Fiscaal - Delayed website responses at client tab (NL)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Jun 2, 16:42 CEST
Investigating - We are currently experiencing significant delays in our website response time . We are currently investigating the cause of this issue. You can expect status updates as soon as new information is available. Our apologies for the inconvenience.
Jun 2, 11:17 CEST
Exact Online Premium - Not able to install and/or uninstall extensions (NL)
Resolved - This issue has been resolved. You are able to install and/or uninstall extensions again. Our apologies for the inconvenience.
Jun 2, 15:04 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 2, 14:49 CEST
Investigating - Currently you may experience not being able to install and/or uninstall extensions. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
Jun 2, 14:26 CEST
Exact Online Jaarrekening - The layout of the notes in an annual report is not correct (NL)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
Jun 2, 10:54 CEST
Investigating - Currently you may experience some layout issues in the notes of an annual report. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.
May 26, 12:33 CEST
Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025
Exact Multivers/Exact Boekhoud Gemak - Bank payment orders can not be processed (NL)
Resolved - The issue has been resolved. The payment orders that have been created were sent to the bank as requested. You can check if the order is received by your bank. If the order was not received by the bank you can reverse the payment order in Boekhoud Gemak or Multivers and create a new order. Our apologies for the inconvenience.
May 30, 11:17 CEST
Update - We are continuing to work on a fix for this issue. Until the issue is solved, as a workaround you can save the payment order on another location and upload it in your banking environment manually. We will update this page as soon as more information is available.
May 28, 15:17 CEST
Investigating - It is currently not possible to send a payment order to the bank through a bank link. The process can be completed, but the order is not put through to the bank. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
May 28, 10:25 CEST
May 29, 2025

No incidents reported.

May 28, 2025
Exact Proquro – OCR functionality not available (NL)
Resolved - The issue has been resolved. The OCR functionality works as intended again. Invoices that were not received yet need to be re-uploaded. Our apologies for the inconvenience.
May 28, 10:23 CEST
Investigating - Currently it is not possible to receive invoices through the OCR functionality. Please refrain from uploading your invoices again as we are investigating the issue. Once more information becomes available we will update this page. Our apologies for the inconvenience.
May 28, 06:53 CEST
Exact Online Fiscaal - arrow for next page returns the screen to the page personal data (NL)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
May 28, 09:07 CEST
Update - This issue is identified and we are working on a fix. Navigation in the left menu can be used as workaround. We will update this page as soon as more information is available. Our apologies for the inconvenience.

Navigation in the left menu works as usual.
May 26, 12:44 CEST
Identified - When you click on the button for the next page you will be returned to the page with personal data. We have identified the issue and found that the problem was caused by the latest update of chrome. We will update this page as soon as there is more information available. Our apologies for the inconvenience.
May 23, 12:22 CEST
May 27, 2025
May 26, 2025
Exact Online Bouw - No invoices are send through the Basecone 2.0 link (NL/BE)
Resolved - The issue has been resolved. Our apologies for the inconvenience.
May 26, 15:24 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
If you do not yet receive invoices from Basecone, you must renew the link through the following steps.

1. If this has not been done yet, connect to Basecone via the standard method (Construction > Settings > Links > Basecone).
2. Go to [Construction > Settings > Links > Basecone] and use the trash can to remove the company link in the lower left part of the screen.
3. Click on the plus sign (+) under company links and fill in the corresponding information.
4. Previously booked invoices that did not come through should be resent from Basecone

We apologize for the inconvenience.
May 23, 14:54 CEST
Investigating - We are experiencing an issue in which no invoices are being send through the Basecone 2.0 link. We are investigating the issue. Once more information is available, we will update this page. Our apologies for the inconvenience.
May 22, 10:51 CEST
May 25, 2025

No incidents reported.

May 24, 2025

No incidents reported.

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